Partnership FAQs

What is TicketMAX?
TicketMAX is a ticketing platform that helps event organizers manage ticket sales and attendee entry for events across the Philippines.

What services does TicketMAX provide?
Our platform supports:

  • Online ticket sales
  • Digital ticket generation
  • Entry validation systems
  • Sales and attendance tracking

What types of events can partner with TicketMAX?
We work with a variety of events, including:

  • Concerts
  • Sports events
  • Festivals
  • Theater productions
  • Corporate and private events
  • School and community events

Do you support events outside Metro Manila?
Yes, we support events nationwide.

Can TicketMAX handle large-scale events?
Yes. Our system is designed to support events of different sizes, including those with high ticket demand.

Are Araneta Coliseum and MOA Arena events supported?
Events at:

  • Smart Araneta Coliseum
  • SM Mall of Asia (MOA) Arena

are handled exclusively by their official ticketing providers:

  • TicketNet (Araneta)
  • SM Tickets (MOA Arena)

What are your fees?
Our pricing typically includes the following:

  • Service fees
  • Ticket printing fees
  • Online fees
  • Additional manpower fees
  • Provincial event fees
  • Refund fees

Rates vary depending on the event setup and can be structured based on your preference.

Do you provide on-site ticketing?
Yes, we support on-site ticket selling before and during the event, subject to coordination and requirements.

Can TicketMAX assist with marketing?
Yes. Aside from posting your events on our website and social media channels, we can also support Facebook Ads (Meta Ads) to help boost your event’s visibility.

What payment methods are supported?
We support multiple payment options, including:

  • Credit/Debit Cards
  • E-wallets (e.g., GCash, Maya)
  • Online banking

How are refunds handled?
Refunds are subject to organizer approval and applicable fees. Processing timelines may vary depending on the payment method.

How do we start a partnership with TicketMAX?
To get started, please share:

  • Contact Name
  • Company / Organization
  • Event Name
  • Event Date & Venue
  • Estimated Ticket Volume
  • Ticket Prices
  • Contact Details

Our team will review and coordinate the next steps.

How can we contact TicketMAX for partnership?
Email: partnerships@ticketmax.ph