Ticket Questions

 

How do I buy tickets here?
Select the event you wish to purchase a ticket and click the “Buy Tickets” button. Click on the seat plan and enter the number of tickets and press the “Pay Now” button. Select the payment method available to you. After successful payment, your tickets will be delivered to you electronically via the email address you provided.


What is free seating?
Free seating or first-come-first-served seat type means you may seat anywhere within the particular section or category you purchased.


Which side is my team?
If applicable, the bench location of the playing teams will be provided upon clicking the “Buy Tickets” button.


When we avail a ticket online do we have to line up at the ticket booth at the venue?
No need to claim or redeem your physical ticket. Just show the QR code that we sent to your email address and the gate checker will scan for validation.


Are minors allowed?
Minors are allowed unless clearly specified in the event page. Due to Covid-19 safety protocol, children under 5 years old may be restricted even with vaccination cards. Please read the event page for proper information on restrictions.


Are tickets transferable?
Yes, tickets are transferable. However, THE TICKET IS THE SOLE RESPONSIBILITY OF THE BUYER. ANY REPRODUCTION WILL BE DENIED ENTRY. THE VENUE IS EQUIPPED WITH TICKET SCANNER, ANY SUBSEQUENT TICKET SCANNED AND FOUND TO BE DUPLICATE WILL BE DENIED ENTRY.
 

Why can’t I click on a seat?
If a particular seat or section is grayed out, it means sold out or not available and cannot be selected nor clickable. 


Where can I claim my tickets?
After successful payment, the ticket will be delivered electronically to your registered email address.


Do I need to print my tickets?
No need to print the ticket. Venues are equipped with scanner devices to validate your e-ticket.


Can I buy tickets at the venue?
Yes, tickets can also be bought at the venue ticket booth on the day of the event only.


Can I change my assigned seats?
All sales are final, tickets cannot be exchanged nor downgraded. Upgrades are certainly welcomed. However, it can and will be superceded by Organizer's policy on exchange, upgrades and refunds.

 

Payment Questions

 

What are your modes of payment?
For your convenience, there are multiple payment methods that you can choose upon checkout.


I’ve already paid, how soon can I get my tickets?
Tickets will be delivered electronically within minutes after payment. However, delay may be experienced due to the volume of orders being processed. Rest assured that your tickets will be sent within the day at least. Please check your spam or junk folder as well.


Is there a PWD/Senior Citizen’s discount?
Yes, PWD/Senior Citizen discounts are available upon presentation of a valid government issued ID with birth date. Not valid through online.


Can I return/refund my tickets?
All sales are FINAL. Tickets cannot be returned nor refunded unless the event has been cancelled or postponed.