Ticket Questions

How do I buy tickets?
Select the event you want to attend and click the “Buy Tickets” button. Choose your seats, or if no seat plan is available, select the section. Then press “Pay Now” and select your preferred payment option.

After successful payment, your e-tickets will usually be sent immediately to the email address you provided. For some events, e-tickets may be sent at a later scheduled date. In these cases, you will first receive a confirmation email with the details of your purchase and the schedule for when your e-tickets will be sent.

What is free seating?
Free seating (or guaranteed seating) is first-come, first-served within the section or category you purchased. You may sit anywhere in that area.

Which side is my team?
Usually, the team that is listed first in the event title will be seated on the left side as seen from the officials’ seated position. For volleyball events, teams switch benches after the 2nd set then switches again in the 5th set once a team reaches 8 points.

Do I need to line up at the ticket booth if I buy online?
No. Simply show the QR code sent to your email at the gate. It will be scanned for validation.

Are minors allowed?
Yes, minors are allowed, unless otherwise specified on the event page. Children under 3 feet tall may enter for free, but must be carried on your lap. For children who need their own seat, a ticket must be purchased.

Are tickets transferable?
Yes, tickets can be transferred. However, the ticket is the buyer’s responsibility. Any reproduction will be denied entry. Duplicate tickets scanned at the venue will be invalid.

Where can I claim my tickets?
E-tickets are delivered electronically to the email address you registered with after successful payment. For most events, e-tickets are sent immediately. However, for some events, e-tickets may be sent at a later scheduled date. In such cases, you will first receive a confirmation email with your purchase details and the schedule for when your e-tickets will be sent.

Do I need to print my tickets?
No. All venues are equipped with scanners to validate e-tickets that can be shown from your mobile devices.

Can I buy tickets at the venue?
Tickets may be purchased at the venue’s ticket booth on the day of the event only if tickets are still available. Onsite selling is subject to remaining ticket availability.

Can I change my assigned seats?
All sales are final; tickets cannot be exchanged, upgraded, or downgraded. Exceptions may apply based on the organizer’s policies.

 

Payment Questions

What are your payment methods?
We offer multiple payment options at checkout. Click below for the full list of supported banks and e-wallets:

I’ve already paid. How soon will I receive my tickets?
For most events, e-tickets are sent within minutes after successful payment. However, for some events, e-tickets may be released at a later scheduled date. In such cases, you will first receive a confirmation email with your purchase details and the schedule for when your e-tickets will be sent.

If your tickets are sent immediately, delays may occasionally occur due to high order volumes. Please also check your spam or junk folder in case the email was filtered.

Is there a PWD/Senior Citizen discount?
Yes. PWD, Senior Citizen and other government mandated discounts are available upon presentation of a valid government-issued ID. Tickets must be purchased online at the regular price. Discounts are not applied during online purchase. To avail of the discount, please proceed to our ticket booth at the venue before the event starts, where the applicable discount will be refunded. 

Can I return or refund my tickets?
All sales are final; tickets cannot be exchanged, upgraded, or downgraded. Exceptions may apply according to the organizer’s policy.

Do you offer group booking options?
Yes. We accommodate group bookings of 20 tickets and above, subject to additional fees, availability and coordination.

 

Common Errors

Why can’t I click on a seat?
If a seat or section is grayed out, it is either sold out or unavailable and cannot be selected.

I didn’t receive my tickets - why?
E-tickets are usually delivered to your email within a few minutes after payment. If you don’t see them, check your Spam or Junk folder, and make sure your inbox isn’t full, as this can prevent delivery. If you still haven’t received your e-tickets, please contact our customer support for assistance.

Why am I seeing 403 Forbidden when I click on Buy Tickets?
Access from the EU/EEA: TicketMAX has not yet completed the compliance requirements of the GDPR, the data protection law governing users in the European Economic Area (EEA). Since we are not fully certified to process or store personal information from EU/EEA residents, we block access from those regions to avoid unintended data collection and ensure legal compliance.

Too many page refreshes: This error can also appear if the page is refreshed repeatedly in a short period. To prevent abuse or accidental overload, our system may temporarily block access and display the 403 Forbidden message.

 

Partnership

What is TicketMAX?
TicketMAX is a ticketing platform that helps event organizers manage ticket sales and attendee entry for events across the Philippines.

What services does TicketMAX provide?
Our platform supports:

  • Online ticket sales
  • Digital ticket generation
  • Entry validation systems
  • Sales and attendance tracking

What types of events can partner with TicketMAX?
We work with a variety of events, including:

  • Concerts
  • Sports events
  • Festivals
  • Theater productions
  • Corporate and private events
  • School and community events

Do you support events outside Metro Manila?
Yes, we support events nationwide.

Can TicketMAX handle large-scale events?
Yes. Our system is designed to support events of different sizes, including those with high ticket demand.

Are Araneta Coliseum and MOA Arena events supported?
Events at:

  • Smart Araneta Coliseum
  • SM Mall of Asia (MOA) Arena

are handled exclusively by their official ticketing providers:

  • TicketNet (Araneta)
  • SM Tickets (MOA Arena)

What are your fees?
Our pricing typically includes the following:

  • Service fees
  • Ticket printing fees
  • Online fees
  • Additional manpower fees
  • Provincial event fees
  • Refund fees

Rates vary depending on the event setup and can be structured based on your preference.

Do you provide on-site ticketing?
Yes, we support on-site ticket selling before and during the event, subject to coordination and requirements.

Can TicketMAX assist with marketing?
Yes. Aside from posting your events on our website and social media channels, we can also support Facebook Ads (Meta Ads) to help boost your event’s visibility.

What payment methods are supported?
We support multiple payment options, including:

  • Credit/Debit Cards
  • E-wallets (e.g., GCash, Maya)
  • Online banking

How are refunds handled?
Refunds are subject to organizer approval and applicable fees. Processing timelines may vary depending on the payment method.

How do we start a partnership with TicketMAX?
To get started, please share:

  • Contact Name
  • Company / Organization
  • Event Name
  • Event Date & Venue
  • Estimated Ticket Volume
  • Ticket Prices
  • Contact Details

Our team will review and coordinate the next steps.

How can we contact TicketMAX for partnership?
Email: partnerships@ticketmax.ph

 

Contact Us

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