Ticket Questions
How do I buy tickets?
Select the event you want to attend and click the “Buy Tickets” button. Choose your seats, or if no seat plan is available, select the section. Then press “Pay Now” and select your preferred payment option. After successful payment, your e-tickets will be sent to the email address you provided.
What is free seating?
Free seating (or guaranteed seating) is first-come, first-served within the section or category you purchased. You may sit anywhere in that area.
Which side is my team?
The team listed first in the event name starts on the left side of the seating plan. For volleyball events, teams switch benches after a couple of sets.
Do I need to line up at the ticket booth if I buy online?
No. Simply show the QR code sent to your email at the gate. It will be scanned for validation.
Are minors allowed?
Yes, unless otherwise specified on the event page. Children under 3 feet tall enter free of charge.
Are tickets transferable?
Yes, tickets can be transferred. However, the ticket is the buyer’s responsibility. Any reproduction will be denied entry. Duplicate tickets scanned at the venue will be invalid.
Where can I claim my tickets?
E-tickets are delivered electronically to the email you registered with after successful payment.
Do I need to print my tickets?
No. All venues are equipped with scanners to validate e-tickets.
Can I buy tickets at the venue?
Yes, tickets can be purchased at the venue’s ticket booth on the day of the event only.
Can I change my assigned seats?
All sales are final; tickets cannot be exchanged, upgraded, or downgraded. Exceptions may apply based on the organizer’s policies.
Payment Questions
What are your payment methods?
We offer multiple payment options at checkout. Click below for the full list of supported banks and e-wallets:
I’ve already paid. How soon will I receive my tickets?
E-tickets are typically sent within minutes of payment. Delays may occur due to high order volumes, but your tickets will be delivered within the day. Please check your spam/junk folder as well.
Is there a PWD/Senior Citizen discount?
Yes, discounts are available upon presentation of a valid government-issued ID at the venue. Discounts are not applicable for online purchases.
Can I return or refund my tickets?
All sales are final; tickets cannot be exchanged, upgraded, or downgraded. Exceptions may apply according to the organizer’s policy.
Common Errors
Why can’t I click on a seat?
If a seat or section is grayed out, it is either sold out or unavailable and cannot be selected.
I didn’t receive my tickets - why?
E-tickets are usually delivered to your email within a few minutes after payment. If you don’t see them, check your Spam or Junk folder. You may have also entered an incorrect email address during checkout. If you suspect this is the case, please contact us so we can assist you.
Why am I seeing 403 Forbidden when I click on Buy Tickets?
It may be because you are accessing our website from an EU country. TicketMAX has not yet completed the compliance requirements of the GDPR, the data protection law governing users in the European Economic Area (EEA). Since we are not fully certified to process or store personal information from EU/EEA residents, we block access from those regions to avoid unintended data collection and ensure legal compliance.
